Our service model is unlike any in the industry. When we assign you an account manager we actually introduce them as "your new friend!"
They'll be your reliable partner, helping guide you through the custom order process. They'll always be on hand to answer questions, assist with decisions and help keep your order on track. And, your account manager will be there for you on your first order, tenth order or twentieth order.
It's not always easy designing custom garments. That's why we offer free design assistance, so our professional designers can help you get the perfect team or club clothing.
You'll see your first design proof within five to seven business days. And we’ll continue to refine your ideas until you are completely satisfied with how your clothing looks.
We were one of the first custom cycling clothing companies to use a fit kit to guarantee sizing. It's just another way for us to make sure you're going to be supremely happy with the way your gear looks and feels.
We know you and the team are anxious to ride in your new kit, that’s why we guarantee our 4-week delivery dates.
And, that’s not a joke. It's a promise.
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Pactimo is a Colorado company known for quality, reliability and unsurpassed customer service. Since 2003, we’ve shipped over 1.5 million garments to Olympians, national champions, teams, clubs and individual cyclists around the globe. We hope you feel the inspiration of Colorado and our passion for cycling in everything we do.
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Pactimo and the Pactimo logo are trademarks of Pactimo, LLC.